Get Website Support From Real Developers

Yes. We stand behind our work. If you try any of our monthly plans and don’t feel the value in the first 30 days, we’ll refund your subscription. We know that working with a new company can feel scary. We want to make sure you feel confident getting started, knowing there’s zero risk in giving us a try.

Absolutely. All of our plans are month‑to‑month and there are no contracts or cancellation fees, just let us know before your next billing cycle and you’re free to go. We’re confident you’ll stick around because you love the service, not because you’re locked in.

Yes. You can upgrade at any time, and the change takes effect immediately. Downgrades can be scheduled for your next billing cycle. If you find you’re consistently using more (or less) support time, we’ll help you pick the right tier.

No. Included support hours reset each month. This ensures our team’s capacity is available to serve all clients fairly. If you know you’ll need more time occasionally, you can buy extra hours at your plan’s discounted rate, or upgrade and lock in more hours at the lower cost per hour.

If you’re on the Hosting or Support plan, extra time is billed at $200/hr. On Priority and Partner, you enjoy a 25 % discount. Extra hours are $150/hr. Time is tracked in 15‑minute increments, and we’ll always let you know before any overage occurs.

Yes. Each subscription can be applied to as many sites as you’d like. Inside your Support Hub dashboard, you’ll see a clear breakdown of which tasks belong to which site, along with hours tracked for each. If we’re hosting multiple sites for you, there’s just an additional $50/mo per site for the hosting portion. Support hours are shared across all of your sites, so you can use them where they’re needed most.

No, you can stay on your current hosting and still use any of our support plans. That said, hosting with us is usually more efficient and cost-effective. Because we manage the server environment directly, we can resolve issues faster, keep your site more secure, and bundle hosting into your plan at no extra cost.

No problem. Our Partner plan includes 10 hours each month, but you’re not limited to that. You can add as many extra hours as you need per month at the discounted rate of $150/hr. There’s no cap, your plan scales with your needs.

We make it easy to reach us on the platforms your team already uses. You can submit and track support requests through:

• Email
• SMS/Text
• Slack
• WhatsApp
• Microsoft Teams
• Facebook Messenger
• Twitter/X Direct Messages
• Live Chat (via your site integration)

All requests flow into your Support Hub dashboard, so you always have a clear record of open tasks, hours used, and status updates, no matter which channel you prefer.

Our standard support hours are Monday through Friday, 9 AM – 5 PM Eastern Time. Requests that come in outside of business hours will be handled the next business day.